lynaePrivacy Policy

This page describes what we collect when you use lynae and how we keep that data protected. We at lynae collect your personal information to operate your account, process deposits and withdrawals, verify your identity for regulatory compliance, and improve our platform. We do not sell your data to third parties. We store your information securely and comply with standard data protection practices.

Our privacy commitments cover account data, payment information, browsing activity, and communication records. We also explain how we use cookies, how long we retain your data, and what rights you have over your information. We process data both on our own servers and through third-party payment processors and hosting providers.

If you have questions about our privacy practices or want to access, correct, or delete your data, contact us through your account dashboard or email support. We respond to data requests within standard business windows.

What data we collect on lynae

We collect your full name, email address, phone number, and date of birth when you create a lynae account. During verification, we also collect a copy of your ID document (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We store these documents securely and use them only for identity verification and regulatory compliance.

When you deposit or withdraw, we collect information about your payment method. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction details, amounts, and timestamps. We do not store full payment card or wallet credentials — payment processors handle that information directly.

We also collect your IP address, browser type, device information, and pages you visit on our platform. We use this data to operate the site, detect fraud, and improve performance. We may also collect information from your interactions with customer support — emails, chat logs, and account inquiries.

How we use your data on lynae

We use your personal information to operate your account, process deposits and withdrawals, and verify your identity. We also use it to detect fraud, money laundering, and other illegal activity. We compare your information against databases of known fraudulent accounts and suspicious patterns. If we detect unusual activity, we may freeze your account and request additional verification.

We use your email and phone number to send account notifications, confirm transactions, and respond to support inquiries. We may also contact you about changes to our terms or policies, but we do not send marketing emails without your consent. We do not share your contact information with third parties except payment processors and hosting providers necessary to operate our platform.

We use browsing and activity data to improve lynae. We analyze how users navigate the platform, which games are popular, and what features need improvement. We do this only to optimize the service — we do not use this data to profile you or make automated decisions about your account.

Third-party processors and data sharing on lynae

We work with third-party payment processors to handle deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers. These processors receive your name, phone number, and transaction details necessary to complete the transfer. We do not control how these processors store or use your data — they maintain their own privacy policies. Your use of lynae means you consent to data sharing with these payment processors.

We also use third-party hosting providers to store your account data and run our platform. Our servers may sit outside your jurisdiction, but they are protected by encryption and standard security practices. We do not share your data with hosting providers for their own use — they act only as processors on our behalf.

We may disclose your data if required by law, court order, or government request. We do not disclose data voluntarily, but we comply with legal obligations in jurisdictions where our platform operates.

• 1
  Payment processorsThird-party

  We share transaction data with online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks to process deposits and withdrawals.

• 2
  Hosting providersThird-party

  We use third-party hosting to store your account data and run our platform infrastructure.

• 3
  Legal requestsCompliance

  We disclose data only when required by law, court order, or government request in supported jurisdictions.

Data retention and deletion on lynae

We retain your account data for as long as your account is active. If you close your account, we keep your data for a standard period to comply with financial regulations and detect fraud. We typically retain transaction records for at least seven years. After that period, we delete or anonymize your information, unless we are required to keep it longer by law.

If you want to delete your account or request data deletion, contact our support team. We will verify your identity and process your request within standard business windows. Deletion may take time because we must comply with regulatory requirements and ensure all transactions are settled.

We do not delete data if you have outstanding disputes, pending withdrawals, or active accounts. We also retain transaction history to comply with financial regulations. You can request a copy of your data before deletion — we will provide it in a standard format.

Cookies and tracking on lynae

We use cookies to keep you logged in, remember your preferences, and track site usage. Cookies are small text files stored on your device. We use both session cookies (deleted when you close your browser) and persistent cookies (stored for longer periods). Cookies help us personalize your experience on lynae and detect fraudulent activity.

We also use pixels and analytics tools to understand how users interact with our platform. We track which pages you visit, how long you stay, and what actions you take. We use this data only to improve lynae — we do not sell it to advertisers or third parties.

You can disable cookies in your browser settings, but this may affect your ability to use lynae. We do not respond to "Do Not Track" signals because we use cookies for essential functions like account security and fraud detection.

Your rights and our commitments on lynae

You have the right to access your personal data, correct inaccuracies, and request deletion (subject to regulatory requirements). You also have the right to withdraw consent for marketing communications — we will stop sending promotional emails if you unsubscribe. You can exercise these rights by contacting support through your account dashboard.

We are committed to protecting your data from unauthorized access, alteration, or loss. We use encryption, secure servers, and standard security practices. We also conduct regular security audits and respond to data breaches promptly. If we detect a breach that affects your data, we will notify you within standard business windows.

This privacy policy is subject to change. We will notify you of significant changes through your registered email or by posting updates on our platform. Your continued use of lynae after a policy update means you accept the new terms. If you do not agree with our privacy practices, you may close your account at any time.